SEBI Launches “SCORES 2.0”, a New Version of the SEBI Complaint Redressal System

Press release No.06/2024, Dated: 01.04.2024

SEBI, with an objective to make the redressal process more efficient, has introduced SCORES 2.0, a new version of the SEBI Complaint Redressal System. It would lead to auto-routing and auto-escalation, monitoring by ‘Designated Bodies and reduction of timelines. Investors can lodge complaints only through the new version from 01.04.2024.

The salient features of SCORES 2.0 include reduced and uniform timelines for the redressal of investor complaints across the securities market i.e. 21 calendar days from the date of receipt of the complaint, monitoring of timely redressal of investors’ complaints by the designated bodies, providing two levels of review and integration with the KYC Registration Agency database for easy registration of investors on to SCORES.

Further, in the old SCORES, investors would not be able to lodge new complaints. However, they can check the status of their complaints already lodged and pending in the old SCORES.

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