[FAQs] Taxmann.com | Store – Mobile App

The Taxmann.com | Store – Mobile App is a platform that provides legal and tax professionals with a seamless shopping experience. It features a comprehensive range of products, including books, journals, and digital resources, coupled with secure payment options, rapid shipping, and robust after-sales support.

This app is tailored for legal and tax professionals, scholars, judiciary members, students, and anyone interested in legal and tax-related materials. Its extensive library and user-friendly interface make it a valuable resource for anyone seeking accurate and up-to-date legal information.

Each product listed on the app comes with a detailed Table of Contents and a free sample chapter. These previews provide a comprehensive overview of the content, helping you make an informed decision before making a purchase

Absolutely. Our team of Taxmann Specialists ensures that all product descriptions are meticulously accurate and regularly updated. This guarantees you receive precise and reliable information about the materials you are considering.

The availability status of each product is displayed on the product page. If a product is out of stock, you can receive notifications when it becomes available again.

The product description includes details about the edition and publication date, ensuring you have the most current and relevant information.

The app supports a variety of payment options to cater to your convenience:

• Free Shipping – Enjoy complimentary shipping on all orders above INR 500, making your shopping more cost-effective
• COD/POD Services – Benefit from Cash/Pay on Delivery options without any additional charges, providing flexibility in payment methods
• No-Cost EMI Options – Spread the cost of your purchases over time with no-cost EMI options available across all products and services at Taxmann’s Store, making it easier to manage your expenses without financial strain

The no-cost EMI option allows you to pay for your purchases in instalments without incurring additional interest charges. This feature is available for all products and services at Taxmann’s Store, ensuring you can access necessary resources without immediate financial burden.

The app guarantees the fastest shipping experience:

• Same-day Dispatch – Orders received before 11 AM are dispatched the same day from our strategically located warehouses, ensuring swift processing
• Expedited Delivery – We partner with premium courier service providers to ensure 100% on-time delivery, meeting your urgent needs efficiently

Once your order is dispatched, you will receive a tracking number via email or SMS. You can use this number to monitor the status of your shipment through the courier service provider’s website, ensuring you are always informed about your order’s location and expected delivery time.

Shipping charges for orders below INR 500 are calculated based on the weight and destination of the package. The exact amount will be displayed during the checkout process.

You can change your delivery address after placing an order if the order status shows as ‘Accepted.’ Simply go to the Profile Section under Orders and update your address. If the order has already been dispatched, please contact our customer support team for further assistance.

Taxmann’s Assistance program offers comprehensive after-sales support:

• Dedicated Customer Service Personnel – Our dedicated team is ready to resolve any issues with your orders swiftly and efficiently
• Easy Returns/Refunds – The app streamlines the process of creating return or exchange requests. Simply navigate to the ‘My Orders’ section, select the relevant order, and follow the prompts to initiate a return or exchange

To initiate a return or exchange:

1. Go to the ‘My Orders’ section in the app
2. Select the order you wish to return or exchange
3. Follow the detailed instructions to complete your return/exchange request quickly and easily

Our return policy allows for returns or exchanges within seven days of delivery, provided the products are in their original condition. Detailed return guidelines are available in the ‘Help’ section of the app.

Refunds are typically processed within 7-10 business days after we receive the returned product. The amount will be credited to the original payment method.

The app provides regular updates on new products and services. You can also access detailed information, including the Table of Contents and sample chapters, to stay informed about new releases and ensure you are always aware of the latest additions to the Taxmann Store.

Yes, the app is designed with an intuitive and user-friendly interface, making navigating and finding the materials you need easy. The layout is straightforward, allowing for a smooth and enjoyable shopping experience.

You can use the search bar at the top of the app to enter keywords, titles, or author names to find specific products. Advanced search filters allow you to narrow down results based on categories, publication dates, and more.

You can create a wishlist by selecting the ‘Add to Wishlist’ option on any product page. This feature allows you to save products you are interested in and revisit them later.

The app employs advanced security measures to protect your personal and payment information. With robust encryption and secure payment gateways, you can shop confidently, knowing your data is safe.

Yes, authenticity is a cornerstone of the Taxmann Store. All products and services offered are genuine and of the highest quality, ensuring you receive accurate and reliable legal and tax-related materials.